Ordering and Shipping Information
General Shipping Information
Orders are shipped from Monday through Thursday during office hours. Delivery days are Tuesday through Friday. Saturday deliveries are available to most locations; a $16 surcharge may be added to your order. We do not deliver on Sundays or Mondays via Federal Express.
If your order is placed after 3:00 pm EST, it will not be processed until the following business day. If you do not choose a delivery date, our system will automatically select the next available date based on the shipping method.
This online boutique delivers within the United States only. If you would like to ship to a different country, please go to La Maison du Chocolat Homepage and select your country of delivery.
We ship using Federal Express. Once the package has left our facility, La Maison du Chocolat cannot assume responsibility for any shipping delays/problems due solely to the shipping carrier. In order to facilitate delivery, you may add additional information such as apartment, suite, or floor number to your selected delivery address. You may add any other important information, such as leave with a doorman, in the “Additional Information” section.
Shipping costs are calculated after the delivery address has been provided. Shipping prices are based on weight and destination. Please use the "Estimate Shipping and Tax" module located in the "My Basket" section in order to see the shipping methods currently available and rates for your delivery address.
- Shipping within the United States
– Express rates start from $17 for Priority Overnight, $16 for Standard Overnight, $17 for Second Day AM, and $13 for Second Day Shipping. Priority Overnight orders are delivered to most locations before 12:00 pm the next day. Standard Overnight orders are delivered to most locations before 8:00 pm. Second Day AM Shipping orders are delivered to most locations in two days by 12:00 pm. Second Day Shipping orders are delivered to most locations in two days by 8:00 pm. Second Day AM and Standard Overnight Shipping may not be available for all locations.
– Ground rates for Manhattan and nearby delivery addresses start from $9 to a business address and $12 to a residential address. These methods are for selected zip codes and for overnight deliveries only.
– Messenger service for same-day delivery in Manhattan is available starting at $19 for a delivery Monday through Friday. Deliveries on Saturdays and Sundays are available starting at $26.
- Shipping to Puerto Rico
Shipping to Puerto Rico is possible via FedEx International First only, and is available for selected zip codes in the main cities. Shipping rates start at $110. Shipping is available during the cooler months, October through March.
Kindly note that the shipping methods available will depend on local temperatures at the time of delivery. Shipping methods do not take unexpected weather delays into consideration, which may affect delivery timeliness, shipping dates and delivery dates.
We offer complimentary year-round overnight shipping for online orders over $120 for deliveries Tuesday through Friday. A surcharge of $16 may apply if you require a Saturday delivery.
For Chocolate Circle members, we offer 50% off of shipping fees (applies to any delivery methods currently available) year-round for online orders over $75.
Our online boutique shipping promotions apply to web orders only and are valid per shipping address for a delivery within the USA only. If you experience difficulties while placing an order on our online boutique, please contact our Customer Service at (718) 361-9161.
Saturday deliveries are available for the following shipping methods:
– Priority Overnight – for orders placed before Friday 3:00 pm EST.
– Home Delivery – for orders placed before Friday 3:00 pm EST.
– Second Day – for orders placed before Thursday 3:00 pm EST.
A $16 surcharge may be added to your order.
Local and Same-Day Deliveries
Orders in Manhattan may be delivered by a messenger service for same-day delivery or at a later date. You may also arrange for a pick-up, free of charge, from one of our Manhattan boutiques. Please contact our Customer Service at (718) 361-9161 or one of our boutiques.
Due to the perishable nature of our products, we ship our chocolates using Federal Express Priority Overnight to warm climates. We also include special packaging to keep the products cool, at no extra cost to our clients.
During cooler periods, we provide Standard Overnight, Second Day and Second Day AM Shipping to select states.
Please note that due to fluctuating temperatures, La Maison du Chocolat cannot always guarantee shipping options other than Priority Overnight.
Deliveries during any holiday are based on Federal Express business hours.
If you have any questions about holiday deliveries, please contact our Customer Service at (718) 361-9161.
The only boxes available for customization are the Coffret Maison series. The customized box will be charged by weight ($135.00 per pound). Please allow two to three days for La Maison du Chocolat to complete your customized order. To place your order, you may call our Customer Service at (718) 361-9161 or email us at firstname.lastname@example.org.
We want to create a special tasting experience for every recipient of a La Maison du Chocolat gift. We never include receipts or pricing information in our packages. Clients receive their receipts by email. You may also choose to include a complimentary customized message card with your order.
If, for any reason, you or your recipient is not completely satisfied, please contact our Customer Service at (718) 361-9161. Kindly have your confirmation number ready. If you do not have a confirmation number, please provide us with the name on the credit card and the delivery date.
Tracking Your Order
Once your order has shipped, you will receive an email notification with your tracking number. You may track your order at any time on the FedEx website. The tracking number is also available in the space "MY ACCOUNT" - "MY ORDERS".
Your Questions and Concerns
We at La Maison du Chocolat appreciate your patronage and strive to uphold the highest standards. Any inquiries may be addressed to our Customer Service by phone at (718) 361-9161 or by email at email@example.com. For requests to return or exchange products, a replacement product or a refund, please provide our Customer Service with a photograph and detailed description of your inquiry. Doing so will allow us to better serve you and future clients.